Creating Exceptional Customer Journeys

1 day ago

Taguig, National Capital Region, Philippines beBeeCustomer Full time ₱45,000 - ₱50,000
Job Title:

Customer Experience Specialist

Description:

We are seeking a highly skilled Customer Experience Specialist to join our team. As a key member of our customer-facing department, you will be responsible for providing exceptional service to our customers through various communication channels.

Key Responsibilities:

  • Deliver outstanding customer service across multiple channels, including email, live chat, phone, and social media.
  • Respond to customer inquiries in a timely and accurate manner, ensuring all interactions are approachable, optimistic, considerate, and accurate.
  • Act as a dedicated resource for customers with memberships and subscriptions, providing personalized support and guidance to enhance their overall experience.
  • Implement retention strategies to help reduce churn, actively engaging with customers to understand their needs and address concerns.
  • Foster a positive brand perception by consistently delivering exceptional customer interactions.
  • Proactively identify and resolve customer issues, taking ownership to ensure seamless deliveries, transactions, and overall experiences.
  • Employ a solution-oriented mindset to determine the root cause of any troubleshooting concerns relating to customer experience and product usability, guaranteeing customer satisfaction and loyalty.

Requirements:

  • You have experience in customer-facing roles.
  • You possess superior written and oral communication skills.
  • You have strong people skills, being excited by the idea of chatting with new and interesting folks.
  • You are friendly and empathetic.
  • You are a quick learner and can think on your feet.
  • Experience with CRM systems is an advantage.
  • You are passionate about creating amazing experiences for customers.
  • You are a self-starter who thrives in a fast-paced environment and delights in problem-solving.

Benefits:

This role offers a dynamic work environment where you can grow professionally and contribute to a waste-free future. You will be part of a talented team that values intelligence, resourcefulness, and innovative thinking.

What We Offer:

  • A competitive salary range of 45,000-50,000 PHP monthly.

About Us:

We are a company committed to fostering a diverse, inclusive, and equitable workplace. We value unique perspectives and welcome applicants from all backgrounds, identities, and experiences.

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