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Client Success Lead

7 days ago

Cebu City, Central Visayas, Philippines Tier1usa Full time

About Tier1usa:

We empower possibility through transformative delegation at Tier1usa. True leaders reflect on what they want in life and map the path to get there. We clear the way by pairing exceptional Philippine-based EAs with our driven clients and ensuring both receive ongoing support throughout the journey.

The result is 10x more leverage, more time, and a greater impact on our clients' work and lives.

Role Overview:

This role is instrumental in fostering and maintaining client-XP partnerships that drive growth and innovation within Tier1usa. Your core responsibility is to identify, nurture, and oversee Athena's partnerships with clients.

Leveraging your expertise in negotiation, relationship building, and strategic planning, you'll facilitate collaborative opportunities to enhance our market presence and achieve long-term objectives.

Responsibilities:
  1. Foster and maintain client-XP partnerships that drive growth and innovation within Tier1usa.
  2. Identify, nurture, and oversee partnerships with clients.
  3. Leverage expertise in negotiation, relationship building, and strategic planning to facilitate collaborative opportunities.
  4. Optimize partnership benefits and determine how Tier1usa and their XP can help clients reach their goals.
Requirements:
  • Bachelor's degree in business, marketing, or a related field required.
  • Master's degree or MBA is advantageous.
  • Minimum 2 years of experience interfacing with foreign stakeholders, preferably American.
  • Strong coaching skills and dedication to professional development.
  • 2 years people handling experience in a managerial capacity.
  • Excellent English communication and presentation abilities.
  • Proficiency in building skills and growing talent through individualized development plans.
  • Skilled in cross-functional stakeholder management and employee performance management.
  • Ability to conduct root-cause analysis (RCA) and create action plans based on findings.
  • Willingness to work night shifts and rotating schedules.
  • Proven track record in partnership management and business development.
  • Exceptional negotiation and contract management skills.
  • Strong strategic thinking abilities, with a focus on market trends and collaboration opportunities.