Customer Service Professional

7 days ago


Quezon City, National Capital Region, Philippines Simpletrade Solutions Inc Full time
Job Description

The Client Experience Manager will be responsible for managing client inquiries, issues, and support requests, while maintaining a high level of customer satisfaction. This role requires excellent communication and problem-solving skills, as well as the ability to work effectively in a team environment.

Key Responsibilities
  • Respond to client inquiries and provide timely and accurate solutions.
  • Escalate complex issues to the Operations team as needed.

Quality and Coordination

  1. Monitor client shipments and ensure accurate delivery.
  2. Assist with billing verification and collection processes.

Requirements

  • Bachelor's degree in business or a related field.
  • Preferably with work experience in customer support or service.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment.


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