Customer Service Professional
7 days ago
The Client Experience Manager will be responsible for managing client inquiries, issues, and support requests, while maintaining a high level of customer satisfaction. This role requires excellent communication and problem-solving skills, as well as the ability to work effectively in a team environment.
Key Responsibilities- Respond to client inquiries and provide timely and accurate solutions.
- Escalate complex issues to the Operations team as needed.
Quality and Coordination
- Monitor client shipments and ensure accurate delivery.
- Assist with billing verification and collection processes.
Requirements
- Bachelor's degree in business or a related field.
- Preferably with work experience in customer support or service.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment.
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