Customer Service Representative

3 days ago


Quezon City, National Capital Region, Philippines NTT Data Full time

About the Role: As a Customer Service Representative at NTT DATA, you will play a critical part in providing exceptional front-line phone customer service to policyholders, beneficiaries, agents, and internal customers.

Your Key Responsibilities:

  • Respond to inbound calls from clients, addressing their queries and concerns in a professional and courteous manner.
  • Ensure high levels of customer satisfaction by meeting service standards and resolving issues efficiently.
  • Develop a comprehensive understanding of insurance products and services to effectively communicate with clients.
  • Collaborate with management and team members to address service-related concerns and improve overall performance.

Requirements:

  • A minimum of 1 year of experience in a professional or office environment with regular scheduled shifts.
  • Proficiency in using computer software applications, including Windows PCs.
  • Demonstrated attention to detail and accuracy in work product.
  • Excellent communication skills, both written and verbal.


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