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Global Expansion Coordinator

2 weeks ago

Manila, National Capital Region, Philippines Snappr Inc. Full time

At Snappr, we're revolutionizing the way businesses capture their brand stories. Our team is passionate about empowering companies to tell visually stunning tales that captivate their audiences.

We're a dynamic league of A-players who thrive in an environment where technology meets creativity. As a Customer Success Associate, you'll be part of a tight-knit group that's redefining photography as we know it.

About the Role:

You'll be the face of our company, providing exceptional support to customers worldwide. Your impact will be felt across the globe, helping us expand into new markets and deliver unparalleled booking experiences.


Key Responsibilities:
  • Expand our presence globally by supporting customers worldwide
  • Answer questions about the photoshoot process and resolve scheduling issues
  • Collaborate with photographers to resolve disputes around photo results
  • Drive growth by taking ownership of our explosive expansion
Requirements:
  • Bilingual proficiency in written and spoken English
  • BPO experience is a plus, but fresh graduates and career shifters are welcome
  • Track and monitor CSAT scores to identify trends and areas for improvement
  • Fantastic phone manners and email etiquette
  • A