IT Service Management Professional
3 days ago
Job Summary
Directio PHL, Inc. is seeking a highly skilled Service Level Manager to join our team. As a Service Level Manager, you will play a critical role in ensuring that our organization's services align with customer expectations, maintaining service quality and business objectives.
About the RoleYou will be responsible for negotiating and defining service level agreements (SLAs) with customers, documenting agreed-upon service levels to ensure transparency and accountability.
Key Responsibilities
- Maintain service quality and business objectives by ensuring that our organization's services align with customer expectations.
- Negotiate and define service level agreements (SLAs) with customers, documenting agreed-upon service levels to ensure transparency and accountability.
- Administer and manage data in Salesforce, overseeing 300+ users in the EU region, ensuring proper access, security, and operational efficiency.
Required Qualifications
- 3+ years of experience in service operations, particularly in the FMCG or retail industry, demonstrating a strong background in managing service levels.
- Intermediate to advanced expertise in Salesforce, ensuring efficient administration, configuration, and troubleshooting within the platform.
- Proficiency in SQL or familiarity with Salesforce Inspector, Workbench, or Data Loader, enabling effective data analysis and migration.
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