Senior Corporate Account Manager
6 days ago
As a Senior Corporate Account Manager at Manulife Insurance Malaysia, you will be responsible for building and maintaining relationships with Group Customers to ensure existing clients are satisfied with the products and services offered by Manulife. You will oversee the management of Account Specialists and the New Business Team, responsible for the policy issuance of all newly captured corporate accounts in various distribution channels.
Key Responsibilities:
- Manage Account Specialists assigned under New Business Team.
- Responsible for the timely and accurate processing of newly captured corporate accounts, including review of AML, KYC, and Corporate documents, initial billing, and coordination with the proper distribution channel/customer contact person on any requirement or clarification.
- Oversee coordination on underwriting requirements applicable to certain cases, ensuring proper communication is being done with sales counterparts and customers, along with monitoring compliance.
- Ensure strict compliance of all new business accounts to Anti-money laundering (AML) guidelines prior to policy issuance.
- Collaborate with other units within Operations, Finance, Partnership Distribution, Agency, and MCBL to ensure committed service levels are adhered to and/or reviewed in a timely manner.
Requirements:
To succeed in this role, you should have:
- Graduate of a business course, preferably Business Administration/Accounting/Finance.
- At least 3-5 years relevant experience in Group sales and/or administration, with 2 years in a managerial level.
- Strong Group Operations background.
- Excellent customer service orientation.
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