Support Experience Leader

17 hours ago

Batangas, Calabarzon, Philippines beBeeCustomerService Full time $60,000 - $80,000
Role Overview

This is a challenging opportunity for an experienced customer service professional to provide exceptional support to customers.

Job Description

As Customer Support Specialist, you will be responsible for delivering top-notch customer experience through prompt and accurate responses to inquiries via email, Slack, and chat.

Key responsibilities include:

  • Providing timely and effective solutions to customer issues
  • Troubleshooting technical problems, identifying root causes, and escalating when necessary
  • Becoming a subject matter expert to answer questions quickly and accurately
  • Managing multiple conversations simultaneously
  • Ensuring all tickets are resolved in a timely manner
  • Collaborating with internal teams on escalated or complex issues
  • Identifying trends in support issues and sharing insights with relevant teams
Responsibilities (continued)

In addition, the successful candidate will contribute to knowledge-sharing within the organization by documenting processes and creating training materials.

Culture & Values

We prioritize transparency, honesty, and kindness in our daily work. We believe in:

  • Putting customers first – being honest and transparent, always acting in their best interest
  • Being helpful – supporting teammates, customers, and partners with generosity and kindness
  • Striving for excellence – committing to being world-class at what we do
What You'll Get

The ideal candidate will receive a competitive salary, equity package, and flexible vacation/PTO policies.

  • Learning Experience Leader

    1 week ago

    Batangas, Calabarzon, Philippines TaskUs Full time $60,000 - $80,000 per year

    Job Description*About TaskUs:*TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming,...

  • Support Team Leader

    17 hours ago

    Batangas, Calabarzon, Philippines beBeeLeader Full time $10,800 - $18,000

    Job OverviewWe are seeking an experienced leader to oversee our global support team. The ideal candidate will be a strategic, analytical, and operationally strong individual who can ensure seamless operations and efficient decision-making.Key ResponsibilitiesPartner with the manager of support to drive operational reviews, planning cycles, and process...

  • Elevate Customer Experience as a Senior Team Leader

    7 minutes ago

    Batangas, Calabarzon, Philippines beBeeLeadership Full time $60,000 - $70,000

    Drive Operational Excellence as a Customer Service Team LeadDo you have a track record of successfully guiding teams toward success? We're looking for a seasoned leader who can motivate, mentor, and elevate our customer support teams to deliver exceptional service for e-commerce brands. If you're a results-driven professional with expertise in people...

  • Global Technical Support Leader

    18 hours ago

    Batangas, Calabarzon, Philippines beBeeDatabase Full time $100,000 - $120,000

    Job DescriptionWe are seeking a seasoned leader to spearhead our global Technical Support team. As a Support Supervisor, you will be responsible for driving operational excellence, technical quality of service, and the growth and effectiveness of your team.Your engineers will work on complex customer environments, tackling tough technical problems that...

  • Team Leader

    7 days ago

    Batangas, Calabarzon, Philippines TaskUs Full time ₱104,000 - ₱130,878 per year

    About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...

  • Team Leader

    6 days ago

    Batangas, Calabarzon, Philippines TaskUs Full time ₱104,000 - ₱130,878 per year

    About TaskUs:TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media,...

  • Senior Project Leader

    20 hours ago

    Batangas, Calabarzon, Philippines beBeeProject Full time ₱3,500,000 - ₱4,500,000

    Project Leadership OpportunityWe are seeking a highly skilled project leader to oversee our global projects, ensuring timely completion and effective management.Collaborate with internal teams, stakeholders, and external resources in a virtual environment.Develop and maintain comprehensive project records.Identify and mitigate risks, execute on change...

  • Learning Experience Leader

    1 week ago

    Batangas, Calabarzon, Philippines TaskUs Full time $50,000 - $100,000 per year

    Job Description*About TaskUs:*TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming,...

  • Customer Experience Leader

    18 hours ago

    Batangas, Calabarzon, Philippines beBeeLeadership Full time ₱33,500 - ₱38,500

    Lead Customer Care Team MemberWe are seeking a highly skilled and experienced Lead Customer Care Team Member to oversee the management of customer escalations and concerns. As a senior team lead, you will be responsible for providing exceptional customer service, resolving issues efficiently, and collaborating with internal teams to assess and resolve...

  • Project Leader

    4 days ago

    Batangas, Calabarzon, Philippines ZE ELECTRONIC MANUFACTURING SERVICES LIMITED Full time $90,000 - $120,000 per year

    RESPONSIBILITIES:Responsible for leading projects in full cycle (from awarding till end of life)Responsible to follow Advanced Product Quality Planning (APQP) process on company and product level, according complexity of the projectEnsure that project team members will follow APQP process according the needs.Manage project documentation.Leader of customer...