Technical Support Engineer

2 weeks ago


Cebu City, Central Visayas, Philippines Supporting Enterprises Full time

Reports to: Team Lead

Location: 9th Floor, MSY Tower, Pescadores Road, Cebu Business Park, Hipodromo 6000, Cebu City

Job Type: Full-Time

Work Setup: Hybrid

Job Purpose:

The Technical Support Engineers are first responders to tickets from customers and they help troubleshoot, install, update content, onboard customers, etc., or escalate concerns to a different department.

Duties and Responsibilities:
  1. Provide above-and-beyond service to Yotpo's customers, assisting with all technical and product-related queries.
  2. Handle multiple support requests via our ticketing system and chat services. Demonstrate an independent ability to troubleshoot & resolve complex technical issues.
  3. Become an expert in Yotpo's service offering and a knowledge center to both customers and internal teams.
  4. Lead ad-hoc projects to improve service and increase the productivity and efficiency of the team.
  5. Document and share your knowledge by creating internal articles as well as self-help guides for customers.
  6. Liaise with other departments and product teams about our users' needs.
Qualifications:
  1. Proficient in HTML, CSS, and SQL with hands-on experience.
  2. Experience in technical support roles.
  3. Strong written and verbal communication skills in English.
  4. Flexible with shifting schedules.
  5. Available to start immediately.
Our Benefits Package Includes:
  1. Generous Vacation Leave: Take time to recharge and relax with paid vacation days each year.
  2. Comprehensive Sick Leave: Stay healthy and recover with paid sick days when you need them.
  3. Health Coverage (HMO): Enjoy peace of mind with our extensive health insurance plan, ensuring you and your dependents are well-protected.
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