E-Commerce Risk Investigator

5 days ago

Manila, National Capital Region, Philippines beBeeInvestigation Full time ₱2,000,000 - ₱3,000,000
Job Opportunity

We are seeking a highly skilled and dedicated professional to join our team as an Investigation Associate. This role requires candidates to commit to the following:

  • Onsite training in our office for 2 months followed by work-from-home arrangement.
  • Must be physically based in Metro Manila, Cavite, Bulacan, Laguna or Rizal during employment.
  • 5 days' work week with flexible and/or holidays.
  • 9 hours/day schedule inclusive of lunch break.
  • Operations is 24/7 – shifting, rotating and possibility of night shift.
  • Internet Connectivity - maintain a minimum speed of 200 Mbps or better, and at least 100 GB of data from a reliable provider.

As an Investigation Associate, you will be responsible for investigating and eliminating online e-commerce risk. You will work independently with excellent judgment to plan and accomplish goals, and use your analytical skills to authenticate customers and complex transactions.

Responsibilities include engaging proactively with team members, department management, and other company associates and third party vendors to accomplish goals. Your productivity and quality assurance will be evaluated along with your overall contribution to the development of the department.

Requirements
  • At least a high school diploma (with or without experience in investigation or customer support) with 3 years of any work experience.
  • Fresh graduates and career freshers are welcome to apply.
  • Must have a dedicated workspace at home, free from background noise, where they can connect to the internet and work on deliverables.
  • A postpaid (wired) fiber internet connection with a minimum speed of 200 Mbps or better, and at least 100 GB of data from a reliable provider.
  • Excellent written and spoken English skills and an ability to compose a grammatically correct, concise and accurate written response.
  • Excellent interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers.
  • Demonstrated ability to analyze problems logically.
  • Self disciplined, diligent, proactive and detail oriented.
  • Strong time management and organizational skills.
  • Comfortable working MS tools and using basic level of automation.
  • Experience in fields such as Investigations/Payments/Security or Banking domain.
  • Intermediate knowledge of E-commerce.

Our inclusive culture empowers employees to deliver the best results for our customers. If you require a workplace accommodation or adjustment during the application and hiring process, please contact your Recruiting Partner.

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