Technical Solutions Expert

19 hours ago

Manila, National Capital Region, Philippines beBeeItSupport Full time ₱5,000 - ₱7,000
Job Title

IT Support Specialist

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  • Provide technical assistance and support to end-users for computer systems, hardware, software, and network-related issues.
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The primary objective is to ensure the smooth operation of computer systems within the organization and resolve user problems in a timely and efficient manner.

">Responsibilities:">
  • Respond to user inquiries and provide technical support via email or in person.
  • Diagnose and resolve software, hardware, and network problems, including troubleshooting issues related to operating systems, applications, printers, and network connectivity.
  • Install, configure, and maintain computer hardware, software, and peripherals, including desktops, laptops, servers, printers, and network devices.
  • Assist with the setup and maintenance of network and telecommunication systems.
  • Setting up accounts for new users/new hires.
  • Educate users on basic computer operation and best practices to minimize user errors.
  • Perform routine system maintenance tasks, such as software updates, antivirus scans, and system backups.
  • Stay up-to-date with emerging technologies and industry trends to provide innovative solutions and recommendations.
  • Help in monitoring office supplies and asset tagging (devices).
">Qualifications:">
  • Bachelor's degree in information technology or a related field.
  • Proven experience as an IT Support Specialist or in a similar role.
  • Strong knowledge of computer systems, hardware, and software, including operating systems, productivity software, and troubleshooting methodologies.
  • Familiarity with network protocols, LAN/WAN configurations, and internet systems.
  • Excellent problem-solving and analytical skills to diagnose and resolve technical issues.
  • Effective communication skills to explain technical concepts to non-technical users.
  • Ability to prioritize and manage multiple tasks in a fast-paced environment.
  • Customer-oriented mindset with a focus on providing exceptional service.
  • Basic understanding of IT security principles and best practices.
  • Willingness to work flexible hours, including evenings and weekends, as required.

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