Customer Service Representative Senior

5 days ago


Quezon City, National Capital Region, Philippines NTT Data Full time

About the Role:

We are seeking a highly skilled and experienced Call Center Senior Representative to join our team in Quezon City, National Capital Region (PH-00), Philippines (PH).

This role involves handling inbound calls from members regarding verification of health insurance benefits, eligibility, and claim status. The successful candidate will be responsible for answering calls professionally, providing accurate information, and resolving issues efficiently.

The ideal candidate will have strong analytical and problem-solving skills, with excellent communication and interpersonal skills. A high school diploma or equivalent is required, along with 1+ year of experience in customer service and a solid understanding of healthcare insurance policy concepts.

Key Responsibilities:

  1. Answer inbound calls from members regarding health insurance benefits, eligibility, and claim status.
  2. Support less experienced team members and handle escalated issues.
  3. Interact with clients and internal departments to resolve issues.
  4. Organize and complete tasks according to assigned priorities.

Requirements:

  • High school diploma or equivalent.
  • Undergraduate degree or some college coursework preferred.
  • 1+ year experience in customer service.
  • 1+ years of experience that required a knowledge of healthcare insurance policy concepts.
  • Strong analytical / problem solving skills.

Schedule Availability:

The required schedule availability for this position is Monday-Friday (08:00am to 08:00pm EST) and Saturday (08:00am to 12:00pm EST). The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekends based on business requirements.



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