Senior Operations Executive

2 days ago

Davao City, Davao, Philippines beBeeLeadership Full time $1,000,000 - $1,411,220
Operations Leadership Role

The Operations Director is responsible for the strategic leadership of operations services within a business processing organization.

Key responsibilities include leading global cross-functional collaboration, escalating and resolving operational service issues, integrating work across teams to meet service level agreements and exceed quality standards.

The role will develop and execute procedures and policies, enhance service capability by leveraging expertise in investment products and operational excellence, and support key transformation strategies.

The Operations Director will build credibility and professional relationships with business partners and customers, ensuring customer-centered outcomes.

Additionally, the role will manage and develop team capabilities, including hiring, performance management, and adherence to governance and operating standards.

The ideal candidate will have 8+ years of relevant experience in retirement operations and/or wealth management, strong people management experience, and experience working across multiple geographies and time zones.

They will possess high analytical and problem-solving skills, with demonstrated ability to work with complex financial issues and concepts.

Other qualifications include ability to anticipate issues and think proactively to resolve issues and risk.

  1. Job Responsibilities:
  2. Strategic Leadership: Develop and execute procedures and policies to drive operational excellence.
  3. Global Collaboration: Lead cross-functional teams to achieve service level agreements and exceed quality standards.
  4. Team Management: Hire, train, and develop team members to achieve organizational goals.
  5. Customer Focus: Build credibility and professional relationships with business partners and customers.

Requirements:

Education: Bachelor's degree in Business Administration or related field.

Experience: 8+ years of relevant experience in retirement operations and/or wealth management.

Skills: Strong analytical and problem-solving skills, ability to work with complex financial issues and concepts.

Personal Qualities: Ability to work independently, demonstrate initiative, and take ownership of projects.

At Manulife/John Hancock, we strive to attract, develop, and retain a diverse workforce that reflects the customers we serve.

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