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Healthcare Operations Manager

1 week ago

Manila, National Capital Region, Philippines CF Solutions Philippines Inc. Full time
About the Role

We are seeking an experienced Clinical Task Coordinator to join our team at CF Solutions Philippines Inc.

The successful candidate will play a vital role in streamlining communication and coordination across various departments, ensuring efficient workflow between clinical, administrative, and billing teams.

  • Responsibilities:
    1. Task Management:
      1. Evaluate and prioritize clinical tasks to ensure timely completion and minimize disruptions to patient care.
      2. Collaborate with clinical staff, administrative teams, and providers to develop effective solutions to complex clinical challenges.
    3. Medication Prior Authorization:
      1. Develop and implement procedures for obtaining prior authorizations for medications, ensuring compliance with relevant laws and regulations.
      2. Analyze data on medication prior authorization requests to identify trends and areas for improvement.
    5. Patient Communication:
      1. Design and implement strategies to improve patient engagement and satisfaction, including developing clear communication plans and resolving patient complaints.
      2. Maintain accurate records of patient interactions, including phone calls, emails, and in-person conversations.
    7. Document Management:
      1. Develop and maintain accurate and up-to-date documentation systems for patient records, including electronic health records (EHRs).
      2. Ensure compliance with relevant laws and regulations, including HIPAA, when managing patient records.