Healthcare Operations Manager

4 days ago


Manila, National Capital Region, Philippines Amazon Full time
Job Description

This is a highly responsible position within our Patient Financial Services department where you will work closely with our Revenue Cycle team to ensure that our members get the best billing experience available. You will help us attain this goal by assisting administrators with member inquiries and doing proactive reach-outs to members with large balances. Key job responsibilities include handling tasks via our offline chat using One Medical tools, overseeing comprehensive revenue cycle management operations while ensuring compliance with healthcare billing regulations, and reviewing and reconciling patient and insurance balances for accuracy.

We are looking for someone who is passionate about delivering exceptional customer service and has excellent communication skills. The ideal candidate will have prior experience in accounts receivable in RCM or in US healthcare revenue cycle operations and knowledge of denial management and denial codes. They should also have familiarity with Medicare and Medicare Advantage programs and an understanding of coordination of benefits and eligibility. Additionally, the candidate should have customer service exposure to anything related to revenue cycle-billing insurance and experience working in a shared services environment with productivity targets.

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