Professional Call Center Specialist

2 days ago

Manila, National Capital Region, Philippines beBeeResponsibility Full time $40,000 - $56,000
Customer Service Representative

This is an exciting opportunity to work with a leading Business Process Outsourcing company as a Remote Customer Service Agent. The successful candidate will be responsible for handling inbound and outbound customer service initiatives for a diverse portfolio of well-known clients.

Key Responsibilities:
  • Handle incoming inquiries, proactively reach out to existing customers, and promote new products and services all while delivering exceptional service.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow established scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Stay current with training, updates, and program knowledge.
  • Maintain consistent attendance and adhere to scheduling requirements.
Requirements:
  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills

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