Support Specialist

18 hours ago

San Fernando, Central Luzon, Philippines beBeeCustomer Full time $18,000 - $24,000
Job Opportunity

This role is a crucial component in delivering exceptional support to our users, embodying our values of innovation, empathy, and excellence. As the frontline ambassador for our platform, you will be handling inquiries, resolving issues, and providing guidance.

Main Responsibilities
  • Support & Troubleshooting: Respond to customer queries via email, chat, and occasional phone support within agreed service level agreements, diagnose and resolve product usage issues efficiently and empathetically.
  • Onboarding & Education: Guide new users through platform setup and onboarding steps, develop and maintain knowledge-base content, FAQs, and help documentation.
  • Customer Advocacy: Gather user feedback and alert product and engineering teammates to recurring issues or feature requests, act as a voice of the customer in team discussions and planning sessions.
  • Account Management Assistance: Assist the account management team with usage checks, renewal reminders, and proactive outreach to ensure customer satisfaction.
  • Cross-Functional Collaboration: Work closely with Sales, Product, and Engineering to communicate customer challenges, needs, and expectations.
About You
  • Must-Have:
    • At least 2 years of customer support experience (ideally in software-as-a-service or tech-driven environments).
    • Exceptional written and spoken English; clear, friendly, and professional communication style.
    • Strong ability to diagnose problems and walk customers through solutions.
    • Experience with support tools like Zendesk, Intercom, Freshdesk, or similar.
    • Proven ability to multitask and prioritize in fast-paced, remote environments.
  • Nice-to-Have:
    • Familiarity with applicant tracking systems (ATS), HR technology, or recruitment processes.
    • Basic knowledge of APIs, integrations, or web-based products.
    • Previous experience working remotely or in asynchronous teams across time zones.
Why This Role Matters
  • Be part of a cutting-edge recruitment technology platform shaping the future of global hiring.
  • Work in a dynamic and collaborative startup environment.
  • Competitive compensation and benefits package.
  • Opportunities for career growth and development.
  • Flexible remote/hybrid work setup.

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