Real Time Optimization Specialist

6 days ago


Manila, National Capital Region, Philippines WNS Global Services, Inc. Full time

About the Role:

This Real Time Optimization Specialist position is responsible for identifying triggers and providing essential input to leadership teams to develop staffing plans based on analysis of historical performance and real-time data.

Key Responsibilities:

  • Provide real-time monitoring of call center activities including service levels and schedule adherence
  • Assist in coordinating call center activities with management teams
  • Efficiently manage call volume and labor resources for inbound, outbound, and workflow operations
  • Compile, summarize, and disseminate various reports including volume, efficiency, production hours, and daily performance summaries
  • Coordinate with departments and centers daily on staffing levels and production efficiency maximization issues

Requirements:

  • Bachelor's Degree in a recognized technical, engineering, scientific, or managerial discipline
  • At least 1 year of previous experience with data analysis
  • 2+ years of Workforce Management functions experience preferred
  • Amenable to work onsite in Eastwood, Quezon City
  • Able to work in shifting schedules
  • Good organizational and communication skills
  • Proficient in MS Office apps (MS Excel/Word/Power Point)


  • Manila, National Capital Region, Philippines WNS Global Services, Inc. Full time

    Job OverviewAs a Real-Time Reports Specialist, you will be responsible for monitoring and analyzing key performance indicators (KPIs) to optimize business outcomes.Your Key Contributions:Analyze real-time data to identify trends and areas for improvementCollaborate with leadership to develop strategic recommendations for process enhancementsDevelop and...


  • Manila, National Capital Region, Philippines Seven Seven Global Services, Inc. Full time

    Our Real-Time System Monitoring Specialist will design and implement monitoring solutions using observability platforms (Grafana, Prometheus, Elastic Stack, Datadog).The ideal candidate has strong expertise in real-time system monitoring, data pipelines, predictive analytics, and troubleshooting.Key Responsibilities:Develop and maintain monitoring...

  • Real Time Analyst

    13 hours ago


    Manila, National Capital Region, Philippines Bullfinch Recruitment Full time

    We have partnered with Patrianna who are looking for a Real Time Analyst to join their teamPatrianna is a rapidly expanding product development company headquartered in Gibraltar, with a dynamic team spanning the globe. We are on the lookout for exceptional talent—driven, ambitious individuals who are ready to elevate business functions with expertise,...


  • Manila, National Capital Region, Philippines Bullfinch Recruitment Full time

    We are looking for a skilled Workforce Manager to join our team. As a key member of our Client Delivery function, you will be responsible for ensuring the smooth operation of our live chat services.The ideal candidate will have at least 1 year of experience in the iGaming, social casino, or gaming industry and possess strong analytical skills. They will also...


  • Manila, National Capital Region, Philippines VXI Global Holdings B.V. (Philippines) Full time

    Job Description">We are seeking a skilled Real Time Analyst to join our team.">The successful candidate will be responsible for monitoring and analyzing real-time performance metrics, ensuring service level adherence, and identifying opportunities for process improvements.">Responsibilities">">Monitor queue real-time and analyze staffing levels to ensure...


  • Manila, National Capital Region, Philippines Seven Seven Global Services, Inc. Full time

    Job SummaryWe are seeking a highly skilled Real-Time Monitoring and Analytics Specialist to join our team at Seven Seven Global Services, Inc.About Our TeamOur team at Seven Seven Global Services, Inc. is dedicated to delivering innovative solutions that drive business success. We believe in empowering our clients to make informed decisions through real-time...


  • Manila, National Capital Region, Philippines Amazon Full time

    Workflow Optimization Specialist:We are seeking a highly skilled Workflow Optimization Specialist to join our team at Amazon. As a key member of our operations team, you will be responsible for ensuring multiple customer service sites meet service levels by planning and managing workflow across the network.The ideal candidate will have a strong background in...

  • Real Time Analyst

    4 days ago


    Manila, National Capital Region, Philippines Remitly Full time

    On-site - Manila 3-5 Yrs Exp Diploma Full-timeJob DescriptionReal-Time Analyst (RTA) is responsible for real-time monitoring, tracking, communicating, and reporting on multiple channels/lines of business, ensuring we have the correct assignment of agents as compared to the forecasted volume of incoming tasks to meet service levels.Primary Duties And...


  • Manila, National Capital Region, Philippines Wipro Technologies Full time

    OverviewJoin us at Wipro Technologies, a global leader in technology services and consulting, where you can build a successful career in Business Intelligence Analysis.We seek a highly motivated and experienced candidate to fill the position of Real Time Reporting Specialist in our Manila office.In this role, you will be responsible for providing timely and...

  • Real Time Analyst

    6 days ago


    Manila, National Capital Region, Philippines RingCentral Full time

    Say hello to opportunities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).We're Acquire BPO, and we're happy that someone as talented as you is considering this role. First, a little about our client: RingCentral is a $2 Billion+ annual revenue company with double digit Annual Recurring Revenue (ARR) and a...


  • Manila, National Capital Region, Philippines Bullfinch Recruitment Full time

    We are seeking a Customer Experience Analyst with expertise in real-time monitoring to join our team. As a key member of our Client Delivery function, you will be responsible for ensuring the smooth operation of our live chat services.The ideal candidate will have at least 1 year of experience in the iGaming, social casino, or gaming industry and possess...

  • Real Time Analyst

    1 hour ago


    Manila, National Capital Region, Philippines Transcom Full time

    Job category: OperationsTranscom is looking for talented individuals like you to join our awesome team Be the next Real Time Analyst for our Transcom Pasig site.Join our Transcom Family as a Real-Time AnalystAs a Workforce Management Real Time Analyst, you will manage all call center traffic to ensure compliance with customer service level agreements. This...

  • Real Time Analyst

    13 hours ago


    Manila, National Capital Region, Philippines IBEX Global Solutions (Philippines) Inc. Full time

    Ibex Global is currently looking for Sr. Real Time Analyst. This will be WORK ONSITE (open to be tagged on either Pasig, Silver City; Shaw, or Paranaque) and Night Shift.Job Description:The Real Time Analyst manages and/or balances service levels for the call center across programs, internal locations, lines of business and products. The analyst manages the...


  • Manila, National Capital Region, Philippines Remitly Full time

    Job SummaryWe are looking for a Real-Time Performance Manager to join our team. In this role, you will be responsible for monitoring and analyzing real-time data to drive business decisions.Main ResponsibilitiesDevelop and maintain reports to track key performance indicators (KPIs).Analyze real-time data to identify trends and areas for...

  • WFM Real Time Analyst

    13 hours ago


    Manila, National Capital Region, Philippines VXI Global Holdings B.V. (Philippines) Full time

    Join Our Team as a Real Time AnalystAre you passionate about helping others and making a positive impact on people's lives? We are seeking Real Time Analysts to support a leading, multi-million-member healthcare organization serving individuals across the United States.As a Real Time Analyst, you'll be responsible for real-time management of the center...

  • Real Time Analyst

    13 hours ago


    Manila, National Capital Region, Philippines Nityo Infotech Services Philippines Inc. Full time

    Nityo Infotech Services Philippines is looking for:Positions Available:Process Trainer - 32,000Real Time Analyst - 29,000Location: Vertis North, Quezon CitySet up: Onsite reportingSchedule: Shifting (Mid-Night Shift)Qualifications:Process Trainer:2-3 years experienceExperience working in a BPO industry is a mustSolid experience in doing communications...

  • Real Time Analyst

    7 days ago


    Manila, National Capital Region, Philippines Ubiquity Full time

    At Ubiquity, we live by the mantra head, heart, and hustle.Head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. Heart because we are always gracious with our time, our collaboration, and with one another. And Hustle because we have grit, tenacity, perseverance, and a proven...


  • Manila, National Capital Region, Philippines KPM REAL ESTATE AND CONSULTANCY INC Full time

    Job OverviewKPM REAL ESTATE AND CONSULTANCY INC is looking for an Administrative Support Specialist for Real Estate Firm to join our dynamic team. As a key member of our operations team, you will be responsible for supporting our property management operations and social media efforts, requiring strong organizational skills, attention to detail, and the...


  • Manila, National Capital Region, Philippines TDCX Philippines Full time

    Job DescriptionThe Real-Time Analyst will be responsible for monitoring real-time workforce metrics, analyzing current staffing levels against forecasted needs, and identifying variances between planned and actual performance.This role requires strong analytical and problem-solving skills, as well as excellent communication skills to work in a fast-paced...


  • Manila, National Capital Region, Philippines ABB, Inc. Full time

    Role OverviewIn this role, you will have the opportunity to make a real impact on the development of software solutions for the marine industry.As a Route Optimization Specialist, you will be responsible for designing and developing software components for assigned functions in platform and application management.ResponsibilitiesDesigning and developing...