
Logistics Administration Specialist
1 day ago
We are seeking an experienced administrative professional to join our logistics and fleet operations team. This role requires a detail-oriented individual with strong customer service, CRM management, and lead follow-up skills.
Key Responsibilities:- Manage inbound and outbound phone calls with professionalism, addressing client inquiries and providing support.
- Update leads in the CRM system by tracking statuses, tagging appropriately, and sending email campaigns or follow-ups based on client stage.
- Draft and send timely, professional email responses to clients and leads.
- Nurture leads through the pipeline, ensuring no opportunities are missed.
- Conduct research on vehicles, fleets, and industry-related information to support client needs and business operations.
- Maintain accurate records and provide updates on lead activity, customer interactions, and pipeline progress.
- Experience in customer service, sales coordination, or CRM management.
- Strong knowledge or familiarity with CRM systems (highly preferred).
- Excellent communication skills (phone and email) with a customer-first attitude.
- Strong organizational and multitasking skills.
- Ability to research, analyze, and present information clearly.
- Highly detail-oriented with strong follow-up skills.
- Tech-savvy and comfortable working with online tools, email automation, and reporting systems.
- Seniority level: Associate
- Employment type: Full-time
- Job function: Administrative
- Industries: Transportation, Logistics, Supply Chain and Storage
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