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Training Development Specialist
2 weeks ago
As a Communications Trainer at TASQ Staffing Solutions, you will play a vital role in shaping the skills of our customer service team members. We are looking for an experienced professional with excellent communication skills, training expertise, and facilitation abilities.
About the Role:
Responsibilities include designing and delivering comprehensive training programs to enhance the knowledge and skills of our voice agents. Your primary focus will be on creating engaging content, conducting workshops, and providing coaching to help our team members achieve excellence in customer service.
Requirements:
Minimum 2 years of experience in training voice agents in BPO, preferably in Healthcare Customer Support. Strong communication skills, including good grammar foundations and exposure to American business culture. Proven facilitation skills and average MS Excel and PowerPoint skills are also essential. Immediate start is preferred but not mandatory.
What We Offer:
We provide a dynamic work environment, opportunities for growth and development, and a competitive compensation package.