Customer Service Professional

23 hours ago


San Juan, National Capital Region, Philippines beBeeCustomerSupport Full time ₱300,000 - ₱420,000
Job Overview

The primary objective of this role is to provide exceptional customer support, fostering strong relationships with our clients and ensuring their satisfaction.

Key Responsibilities
  • Respond promptly and professionally to customer inquiries through designated channels.
  • Diagnose and resolve technical issues related to the platform, utilizing problem-solving skills and knowledge.
  • Guide customers through product features and functionalities to enhance their experience and maximize productivity.
  • Collaborate with internal teams to escalate and resolve complex issues efficiently.
  • Maintain accurate records of customer interactions and feedback for future reference.
Qualifications
  • Proven experience in a technical support role, preferably within the software industry.
  • Exceptional written communication skills; ability to convey information clearly and concisely.
  • Strong analytical abilities and a proactive approach to resolving customer issues.
  • Familiarity with support platforms and tools is an asset.
  • Ability to work independently during off-peak hours.


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