
Business Development Specialist
1 week ago
This role involves providing exceptional service to clients, ensuring their needs are met and expectations exceeded. As a key member of our team, you will be responsible for managing client relationships, coordinating projects, and driving business growth.
Key Responsibilities- Act as the primary point of contact for existing clients, handling requests, resolving issues, and maintaining high levels of satisfaction.
- Coordinate project scheduling by relaying service requests and confirming details with clients.
- Develop and format proposals for turnover and renovation services, securing approvals from senior leadership.
- Monitor project status and provide timely, accurate updates to clients.
- Maintain records of purchase orders, invoices, and scheduling in platforms like BuilderTrend.
- Document workflows (daily, monthly, annual) to support onboarding and standardization efforts.
- Complete recurring tasks such as weekly emails consistently and on schedule.
- Contribute to business growth through light outreach, with opportunities to expand into sales roles if interested.
- Excellent Communication Skills: Clear, professional, and confident in both client and team interactions.
- Organizational Skills: Able to manage multiple projects while maintaining accuracy and up-to-date information.
- Reliability & Accountability: Consistently follows through, meets deadlines, and takes ownership of responsibilities.
- Adaptability Under Pressure: Stays calm, prioritizes effectively, and adjusts quickly to feedback.
- Tech Savvy: Comfortable learning and using platforms such as BuilderTrend, WhatsApp, and Excel.
- Interpersonal Skills: Builds and maintains positive relationships with clients.
- Experience: General work experience required; background in account management or sales is beneficial.
As a Client Services Representative, you will work closely with a fast-paced property services team that collaborates daily to maintain high standards of execution and client satisfaction. This role offers opportunities for growth and development, and we are looking for a skilled and motivated individual to join our team.
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