Customer Service Ambassador

1 day ago

Las Piñas, National Capital Region, Philippines beBeeCustomerService Full time $18,000 - $24,000
Customer Service Representative Job Description

This position is a great opportunity for individuals who enjoy helping others and are skilled in communication. As a Customer Service Representative, you will be the primary point of contact for customers, resolving their queries and issues in a timely and professional manner.

Key Responsibilities:
  • Support & Troubleshooting: Diagnose and resolve product usage issues efficiently and empathetically.
  • Respond to customer inquiries: Respond to customer queries via email, chat, and occasional phone support within agreed SLAs.
  • Onboarding & Education: Guide new users through platform setup and onboarding steps.
  • Cross-Functional Collaboration: Work closely with Sales, Product, and Engineering to communicate customer challenges, needs, and expectations.
Required Skills and Qualifications:
  • Customer Support Experience: 2+ years of customer support experience (ideally in SaaS or tech-driven environments).
  • Excellent Communication Skills: Exceptional written and spoken English; clear, friendly, and professional communication style.
  • Problem-Solving Ability: Strong ability to diagnose problems and walk customers through solutions.
  • Technical Skills: Experience with support tools like Zendesk, Intercom, Freshdesk, or similar.
Benefits:
  • Competitive Salary: Competitive salary package.
  • Flexible Remote Work: Flexible remote work setup.
  • Opportunities for Growth: Opportunities for career growth and development.
About This Role:

This role is ideal for individuals who are passionate about delivering exceptional customer service and have strong communication skills. If you are looking for a challenging and rewarding role, please apply.

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