Healthcare Liaison Specialist

6 days ago

Rizal, Philippines beBeeCare Full time ₱1,200,000 - ₱1,500,000
Job Role Overview

The Case Manager serves as the primary liaison between patients and caregivers, ensuring the delivery of high-quality, continuous care.

This role requires proactive communication, exceptional organizational skills, and the ability to manage complex patient care needs while maintaining strict confidentiality.

This position is remote and offers flexibility in working from home.

Key Responsibilities:
  • Patient Care Coordination:
    • Serve as the primary liaison between aides and patients, ensuring seamless and continuous care.
    • Monitor and maintain care quality by completing Value-Based Purchasing (VBP) measures and quality assurance activities.
    • Keep stakeholders informed of patient care issues, including complaints, incidents, non-compliance by Home Health Aides (HHAs), and changes in patient status.
    • Handle escalated inquiries from patients and caregivers promptly and effectively.
    • Ensure that schedules reflect vendor authorization, patient preferences, and aide locations to maintain uninterrupted service.
  • Communication & Documentation:
    • Communicate effectively with patients, families, physicians, and care teams regarding scheduling, appointment changes, and plan-of-care updates.
    • Maintain accurate and up-to-date documentation for all caregivers and patients in HHA Exchange.
    • Handle incoming calls, emails, and faxes from healthcare providers regarding patient status, reporting, or other inquiries.
    • Log and maintain proper documentation of events, patient progress, and care-related activities in accordance with procedures.
    • Maintain patient confidentiality, privacy, and dignity in all communications and actions.
  • Collaboration & Support:
    • Work closely with colleagues on scheduling, availability, attendance, and operational issues.
    • Manage phone calls and correspondence in a supportive, professional, and reassuring manner for patients, families, and healthcare providers.
    • Provide additional support and responsibilities as assigned to meet organizational needs.

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