Customer Support Associate

2 days ago


Ayala Alabang, National Capital Region, Philippines beBeeSupport Full time $40,000 - $80,000
Customer Support Associate

About This Role:

We're seeking a detail-oriented and reliable Customer Support Associate to join our team. This role involves processing refunds, generating shipping labels, and handling customer calls. You'll play a key part in ensuring smooth order fulfillment and excellent customer service.

Key Responsibilities:
  • Process refunds for online orders accurately and promptly.
  • Generate and manage shipping labels for outgoing packages.
  • Answer customer phone calls with professionalism and clarity.
  • Maintain accurate records and follow internal procedures.
  • Collaborate with team members to ensure timely order resolution.
Requirements:
  • Excellent English communication skills (spoken and written).
  • Clear speaking voice with minimal accent.
  • Strong attention to detail and organizational skills.
  • Stable, high-speed internet connection.
  • Ability to follow instructions and work independently.
Preferred Qualifications:
  • Previous experience in eCommerce, customer service, or logistics.
  • Familiarity with online order platforms and shipping tools.
Main Skills:
  • Communication
  • AttentionToDetail
  • Organization
  • Teamwork


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