Customer Service Associate

2 days ago

Ayala Alabang, National Capital Region, Philippines beBeeExperience Full time ₱45,000 - ₱50,000
Customer Experience Associate

We are seeking a skilled and dedicated Customer Experience Associate to join our team. In this role, you will be responsible for providing exceptional customer service across various channels, including email, live chat, phone, and social media.

Job Responsibilities:
  • Provide timely and accurate responses to customer inquiries and concerns.
  • Serve as a dedicated resource for customers with memberships and subscriptions, ensuring they receive personalized assistance.
  • Implement retention strategies to help reduce churn, actively engaging with customers to understand their needs and address concerns.
  • Foster a positive brand perception by consistently delivering exceptional customer interactions.
Requirements:
  • Experience in customer-facing roles, preferably in a fast-paced environment.
  • Superior written and oral communication skills.
  • Strong people skills, with the ability to interact with diverse personalities and adapt to changing situations.
  • Friendliness and empathy towards customers.
  • Able to learn quickly and think critically in high-pressure situations.
  • Proficiency in CRM software, such as Richpanel or Zendesk.
What We Offer:
  • A dynamic and supportive work environment that encourages growth and development.
  • The opportunity to make a real impact on customer satisfaction and loyalty.
  • A competitive salary package, commensurate with experience.
  • A chance to work with a talented and innovative team.

  • Customer Service Associate

    2 days ago

    Ayala Alabang, National Capital Region, Philippines beBeeService Full time $600,000 - $1,000,000

    Job OverviewWe are seeking a Customer Service Associate to support our customer service initiatives. The successful candidate will handle incoming inquiries, proactively reach out to customers, and promote new products while delivering exceptional service.This role involves handling calls professionally and efficiently, resolving customer issues on the first...

  • Customer Service Associate

    4 days ago

    Ayala Alabang, National Capital Region, Philippines Metacom Careers Full time

    OverviewWe are looking for passionate customer service associates who can live and breathe our core values. We'll also need you to know your way around a computer and be comfortable supporting customers through phone, online chat, or email. Customers will rely on you to answer their questions, address their concerns, and help them with a particular product...

  • Customer Service Associate

    4 days ago

    Ayala Alabang, National Capital Region, Philippines Metacom Careers Full time ₱104,000 - ₱130,878 per year

    Site Locations: Glorietta | Alabang | Shaw | Ortigas | CebuEmployment Type: Onsite, Full-timeJob Overview:We are looking for passionate customer service associates who can live and breathe our core values.We'll also need you to know your way around a computer and be comfortable supporting customers through phone, online chat, or email.Customers will rely on...

  • Customer Service Associate

    1 week ago

    Ayala Alabang, National Capital Region, Philippines ZALORA Group Full time $104,000 - $130,878 per year

    Customer Service AssociateResponsibilities:Provide an amazing, personalized experience for each customerEffectively and proactively diagnose and solve day-to-day customer concerns and issues through emails, livechat and callsEstablish and maintain good relationships with customersQuick to identify solutions in the best interest of both; the customer and the...

  • Customer Service Associate

    1 week ago

    Ayala Alabang, National Capital Region, Philippines ZALORA Full time $104,000 - $130,878 per year

    Customer Service Associate Responsibilities:Provide an amazing, personalized experience for each customerEffectively and proactively diagnose and solve day-to-day customer concerns and issues through emails, livechat and callsEstablish and maintain good relationships with customersQuick to identify solutions in the best interest of both; the customer and...

  • Customer Service Associate

    1 week ago

    Ayala Alabang, National Capital Region, Philippines ZALORA SOUTH EAST ASIA PTE LTD Full time ₱70,000 - ₱120,000 per year

    Customer Service Associate Responsibilities:Provide an amazing, personalized experience for each customer Effectively and proactively diagnose and solve day-to-day customer concerns and issues through emails, livechat and calls Establish and maintain good relationships with customers Quick to identify solutions in the best interest of both; the...

  • Customer Support Associate

    3 days ago

    Ayala Alabang, National Capital Region, Philippines beBeeSupport Full time $40,000 - $80,000

    Customer Support AssociateAbout This Role:We're seeking a detail-oriented and reliable Customer Support Associate to join our team. This role involves processing refunds, generating shipping labels, and handling customer calls. You'll play a key part in ensuring smooth order fulfillment and excellent customer service.Key Responsibilities:Process refunds for...

  • Process Associate

    1 week ago

    Ayala Alabang, National Capital Region, Philippines SGL Manila (Shared Service Center), Inc. Full time $40,000 - $60,000 per year

    SGL Manila (Shared Service Center), Inc is currently hiring for Process Associates under Freight Forwarding function.Freight ForwardingRoles and Responsibilities:Perform the daily update and execution of business processes for the Shared Service Center ensuring that standard operating procedures are completely followed.Delivers performance based on...

  • Customer Service Representative

    3 days ago

    Ayala Alabang, National Capital Region, Philippines beBeeCustomerSupport Full time ₱2,500,000 - ₱4,000,000

    Customer Support Associate IThis role interfaces with customers via various channels to provide top-notch service and support. The ideal candidate will possess excellent communication skills, a strong customer focus, and the ability to work effectively in a fast-paced environment.ResponsibilitiesEnsure seamless service delivery that meets contractual Key...

  • Customer Service Representative

    1 week ago

    Ayala Alabang, National Capital Region, Philippines People Matter PH Full time $104,000 - $130,878 per year

    QUALIFICATIONS:Preferably college graduates, but undergrads are welcome to apply if they have proven experience in US Mortgage.At least 2 years of experience in handling US Mortgage accounts in a BPO/outsourcing or related setting.Preferably with prior Originations Processing experience (Purchase Processing and/or Refinance Processing)Candidates with...