Customer Service Advocate

2 weeks ago


Mandaluyong City, National Capital Region, Philippines beBeeCommunication Full time ₱1,000,000 - ₱1,500,000
Remote Call Center Representative Opportunity

This is an exciting job opportunity for a skilled professional to work as a Remote Call Center Representative.

The ideal candidate will be responsible for providing exceptional customer service to clients, handling inbound and outbound calls professionally and efficiently, resolving customer issues on the first call through effective problem-solving, and accurately documenting interactions and process claims.

To succeed in this role, you must have prior call center experience and reside within 80km of our office. You will also need a high-speed internet connection, an appropriate quiet work environment, and strong English language proficiency.

The successful candidate will be highly motivated, dedicated, and possess excellent interpersonal skills, with a natural ability to create memorable customer experiences.

Key Responsibilities:
  • Handling inbound and outbound calls professionally and efficiently.
  • Resolving customer issues on the first call through effective problem-solving.
  • Accurately documenting interactions and process claims.
  • Guiding customers through options to find the best solutions.
Qualifications:
  • Must be at least 18 years old.
  • High school diploma or equivalent required.
  • Prior call center experience necessary.
  • Work from home experience beneficial.
  • Strong command of the English language required.
  • Typing speed of 20+ words per minute.
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Familiarity with Windows operating systems.
  • Skilled in troubleshooting and follow-up.
  • Able to multitask and self-manage effectively.
  • Excellent interpersonal skills required.

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