Team Leadership Position

2 days ago


Mandaue City, Central Visayas, Philippines beBeeLeadership Full time ₱5,500,000 - ₱7,500,000
Job Opportunity: Support Services Team Lead

As a key player in our organization, you will be responsible for leading and guiding a support team to deliver exceptional customer experiences.

  • Manage service requests and monitor performance to ensure timely resolution of customer inquiries.
  • Oversee the administration and optimization of systems, including training, reporting, and automation.
  • Collaborate across departments to resolve complex challenges and enhance processes.

Requirements:

  • 8+ years of experience working in production environments.
  • 5+ years of SQL and team leadership experience.
  • A strong foundation in IT, networking, and database management.
  • Experience with cloud systems.
  • Excellent communication, problem-solving, and leadership skills.

Nice-to-Haves:

  • Experience with Salesforce administration.
  • Knowledge of programming languages such as Java or jQuery.
  • Background in the utility industry or smart grid technology.
  • Familiarity with ITIL principles.

Why is this role important? As a Support Services Team Lead, you will have the opportunity to work with a passionate, global team making an impact in the industry. This role offers flexibility, allowing you to work from anywhere, while our competitive benefits package includes 30 days leave, insurance, and lifestyle rewards.



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