Customer Engagement Specialist

1 day ago

Cebu City, Central Visayas, Philippines beBeeCommunity Full time ₱600,000 - ₱800,000
Online Community Manager for Content Creators

Job Description:

We are seeking a skilled Online Community Manager to engage with the audiences of high-profile content creators through real-time online chat. The ideal candidate is emotionally intelligent, excels at building rapport, and is skilled at promoting digital products and services.

Key Responsibilities:

  • Engage with fans and followers on behalf of content creators via online chat platforms, ensuring a positive, personalized experience.
  • Identify opportunities to promote premium content, subscriptions, and exclusive offers in a natural, customer-focused manner.
  • Respond promptly to inquiries, resolve issues, and provide accurate information about products and services.
  • Maintain detailed records of conversations and transactions in CRM systems.
  • Collaborate with team members to optimize chat strategies and share best practices.
  • Uphold the highest standards of professionalism and confidentiality at all times.

Required Skills and Qualifications:

  • Proven experience in customer support, sales, or chat moderation, preferably within the BPO sector.
  • Exceptional written communication skills and the ability to multitask across multiple chat sessions.
  • High emotional intelligence and a genuine passion for customer engagement and satisfaction.
  • Demonstrated ability to identify customer needs and offer tailored solutions that drive revenue.
  • Track record of meeting or exceeding sales targets in a fast-paced environment.
  • Familiarity with CRM tools and online chat software.
  • Ability to work independently and as part of a remote team.

Benefits:

  • Fixed base rate plus commission on promotions and conversions.
  • Opportunities for advancement and performance-based bonuses.

Why Work with Us?

  • Work remotely with flexible scheduling options.
  • Represent high-profile content creators and help grow their online communities.
  • Be part of a dynamic, supportive team that values innovation and results.
  • Access to ongoing training and professional development.

How to Apply:

If you are a motivated customer support or sales professional with a passion for online engagement and promotion, we want to hear from you. Please submit your resume and a brief cover letter highlighting your relevant experience.

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