Expert Technical Support Specialist
3 days ago
We are seeking a detail-oriented and motivated individual to deliver exceptional technical support to users across the organization.
This remote role is crucial in providing IT services to employees at all levels, including senior and executive leadership.
Key Responsibilities:- Provide technical support for PCs, Windows operating systems, and Apple mobile devices.
- Diagnose and resolve hardware, software, and fundamental network issues remotely.
- Document and manage support requests through an ITSM/ticketing platform.
- Maintain clear and effective communication with users to facilitate prompt and efficient resolutions.
- Escalate complex incidents to senior technicians as required.
- Demonstrate strong organizational, time-management, and follow-up skills.
- Maintain confidentiality and address sensitive requests with utmost professionalism.
- Exhibit outstanding proficiency in both written and verbal communication.
- Possess strong interpersonal skills, supporting employees at all organizational levels.
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