Regional Operations Director
3 days ago
As a Regional Operations Director, you will oversee the operational efficiency of our Retail Banking store divisions within an assigned region. This role entails ensuring excellent customer service delivery, compliance with internal policies and regulatory requirements, directing and guiding Area Operations Officers, and exploring improvement processes and automated tools for operational efficiency.
Key Responsibilities
- Perform governance and risk management requirements based on our bank's policies and framework across all division departments.
- Attend to policy and procedural adherence concerns, targets, operational efficiency, and customer service.
- Participate in the department's hiring process of Area Operations Officers and Service Managers, ensuring adequate manpower complement in all stores.
- Monitor performances and provide coaching to team members.
- Disseminate clear communications, instructions, guidelines, and deadlines to all departments, commanding a good following from subordinates toward achieving Retail Banking Group objectives.
Requirements
- Bachelor's Degree, preferably in a business course.
- With a minimum of 5-7 years of similar work experience in Branch Operations.
- Knowledge of the banking industry, particularly in Governance, Risk Management and Compliance, Policy & Procedures, Business Development, Research & Analytics, Financial Accounting Analytics, Products and Services, Systems and Tools, Banking Law, Rules & Regulations.
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