Regional Operations Head

3 days ago


Cebu City, Central Visayas, Philippines East West Banking Corporation Full time
Regional Operations Head Job Description

We are seeking a skilled Regional Operations Head to oversee the operational efficiency of our Retail Banking store divisions in Visayas-Mindanao.

This role entails ensuring excellent customer service delivery, complying with internal policies and regulatory requirements, directing Area Operations Officers, and exploring improvement processes for operational efficiency.

  • Key Responsibilities:
  • - Perform compliance and risk management requirements based on our bank's policies and framework.
  • - Attend to policy and procedural adherence concerns, targets, operational efficiency, and customer service.
  • - Participate in the department's hiring process and ensure stores are adequately staffed.
  • - Monitor performances and provide coaching to team members.

Requirements:

  • Bachelor's Degree in a business course or related field.
  • Minimum 5-7 years of experience in Branch Operations.
  • Knowledge of banking industry principles, particularly Governance, Risk Management, Compliance, Policy & Procedures, Business Development, Research & Analytics, Financial Accounting, Products and Services, Systems and Tools, and Banking Law.


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