Regional Operations Head
3 days ago
We are seeking a skilled Regional Operations Head to oversee the operational efficiency of our Retail Banking store divisions in Visayas-Mindanao.
This role entails ensuring excellent customer service delivery, complying with internal policies and regulatory requirements, directing Area Operations Officers, and exploring improvement processes for operational efficiency.
- Key Responsibilities:
- - Perform compliance and risk management requirements based on our bank's policies and framework.
- - Attend to policy and procedural adherence concerns, targets, operational efficiency, and customer service.
- - Participate in the department's hiring process and ensure stores are adequately staffed.
- - Monitor performances and provide coaching to team members.
Requirements:
- Bachelor's Degree in a business course or related field.
- Minimum 5-7 years of experience in Branch Operations.
- Knowledge of banking industry principles, particularly Governance, Risk Management, Compliance, Policy & Procedures, Business Development, Research & Analytics, Financial Accounting, Products and Services, Systems and Tools, and Banking Law.
-
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