Regional Operations Head

2 weeks ago


Cebu City, Central Visayas, Philippines East West Banking Corporation Full time
Regional Operations Head - Branch Banking for Visayas-Mindanao

Our Retail Banking – Store Operations Group is looking for a Regional Area Operations Head for Visayas-Mindanao.

As a Regional Area Operations Head, you will oversee the operational efficiency of the Retail Banking store divisions within an assigned region, ensure excellent customer service delivery, comply with internal policies, procedures, and regulatory/AMLC requirements, direct and guide Area Operations Officers within assigned regions, and explore improvement processes and the development of automated tools for operational efficiency.

What the role will entail

  • Perform compliance/governance and risk management requirements based on the Bank's policies and framework across all division departments.
  • Attend to policy and procedural adherence concerns, targets, operational efficiency, customer service, etc.
  • Participate in the department's hiring process of Area Operations Officers and Service Managers and ensure that all stores are adequately complemented with manpower.
  • Monitor performances and provide coaching to team members.
  • Disseminate clear communications, instructions, guidelines, and deadlines to all departments and command a good following from subordinates toward achieving RBG objectives.

What we're looking for

  • Bachelor's Degree, preferably in a business course.
  • With a minimum of 5-7 years of similar work experience in Branch Operations.
  • Knowledge of the banking industry, particularly in Governance, Risk Management and Compliance, Policy & Procedures, Business Development, Research & Analytics, Financial Accounting Analytics, Products and Services, Systems and Tools, Banking Law, Rules & Regulations.

What you can expect from joining our team

  • Career development and training opportunities
  • Competitive salary package and benefits
  • Performance-based incentives and recognition programs to reward high-performing individuals.
  • Opportunity to work with industry experts and be mentored by them.
  • Defined career progression paths to guide you in your professional growth.
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