Current jobs related to Contact Center Efficiency Analyst - Quezon City, National Capital Region - E-Solutions IT Services

  • Customer Contact Center Operations Specialist

    1 day ago

    Quezon City, National Capital Region, Philippines Nityo Infotech Services Philippines Full time

    Job Summary:Contact Center Operations Specialist is responsible for managing service level situations by providing reliable, timely and accurate information concerning customer contact flow, impacts and work-states. This role requires monitoring and publishing Key Performance Indicators (KPIs) trends.Main Responsibilities:• Monitor customer contact flows...

  • Contact Center Professional Position

    23 hours ago

    Quezon City, National Capital Region, Philippines Neksjob Full time

    Are you passionate about delivering exceptional customer experiences? Do you have what it takes to work in a fast-paced contact center environment? If so, we want to hear from you!About the RoleWe are seeking a highly motivated Contact Center Professional to join our team at Neksjob. As a Contact Center Professional, you will be responsible for handling...

  • Contact Center Agent

    3 days ago

    Quezon City, National Capital Region, Philippines Jocsoncollege Full time

    Job OverviewJocsoncollege is seeking a highly motivated CONTACT CENTER AGENT to join our team. As a key member of our contact center, you will play a critical role in delivering exceptional customer experiences.About the PositionIn this role, you will have the opportunity to work in a fast-paced contact center environment where no two days are the same. If...

  • Contact Center Specialist

    2 days ago

    Mandaluyong City, National Capital Region, Philippines Neksjob Corporation Full time

    Job Description">We are seeking highly skilled Customer Service Representatives to join our team in Mandaluyong. As a key member of our contact center, you will be responsible for handling incoming calls from customers and resolving their inquiries/requests in a timely and efficient manner.

  • Contact Center Expert

    23 hours ago

    Quezon City, National Capital Region, Philippines J-K Network Services Full time

    About Us: J-K Network Services is a renowned business process outsourcing (BPO) company with a strong presence in the Philippines. We pride ourselves on delivering high-quality services to our clients, while fostering a culture of innovation, collaboration, and excellence.Job Summary: We are seeking a highly skilled Customer Service Agent to join our team....

  • Contact Center Solutions Strategist

    1 day ago

    Makati City, National Capital Region, Philippines TASQ Staffing Solutions Full time

    At TASQ Staffing Solutions, we are seeking an experienced Contact Center Solutions Strategist to join our team.About the RoleWe are looking for a highly skilled professional with expertise in developing tailored contact center solutions that meet the specific needs and objectives of each client.Main ResponsibilitiesAnalyze RFPs to identify key requirements,...

  • Senior Contact Center Professional

    23 hours ago

    Makati City, National Capital Region, Philippines Manpower Core Group Inc. Full time

    Job DescriptionWe are seeking a highly skilled and experienced Contact Center Solutions Manager to join our team. As a key member of our organization, you will be responsible for leading and managing the development of comprehensive and compelling responses to Requests for Proposals (RFPs) related to contact center solutions. Your expertise in contact center...

  • Contact Center Solutions Manager

    1 day ago

    Makati City, National Capital Region, Philippines Manpower Core Group Inc. Full time

    Job OverviewThe role of the Contact Center Solutions Manager is to lead and manage the development of comprehensive and compelling responses to Requests for Proposals (RFPs) related to contact center solutions. This position requires a deep understanding of contact center technology, industry trends, and proposal writing best practices.Key...

  • Strategic Contact Center Leader

    19 hours ago

    Makati City, National Capital Region, Philippines Manpower Core Group Inc. Full time

    Strategic RoleThe Contact Center Solutions Manager plays a critical role in our organization, leading and managing the development of comprehensive and compelling responses to Requests for Proposals (RFPs) related to contact center solutions. This position requires a deep understanding of contact center technology, industry trends, and proposal writing best...

  • Call Center Efficiency Specialist

    1 day ago

    Quezon City, National Capital Region, Philippines Global Payments Full time

    Job DescriptionThis Service Quality Assurance Lead role is responsible for overseeing the quality and efficiency of our call center operations. The successful candidate will have a strong background in quality assurance and a proven track record of improving call center performance.You will be responsible for developing and implementing quality assurance...

  • CSR - Contact Center (Insurance Account)

    2 weeks ago

    Quezon City, National Capital Region, Philippines Nityo Infotech Services Philippines Full time

    Nityo Infotech Services: #CSR #ProcessDelivery #ContactCenterDirect HiringCSR - Contact Center (Insurance Account)Salary: up to 19,000 (Fresh Grads) | 25,000 (Experienced)Location: Eastwood Libis, Quezon City (Hybrid, 3 days onsite)Schedule: Permanent NightshiftQualifications:— College graduate, fresh graduates AND experienced professionals are accepted—...

  • Contact Center Insights Analyst

    6 days ago

    Quezon City, National Capital Region, Philippines Australia and New Zealand Banking Group Limited Full time

    BenefitsWe offer a range of benefits to our employees, including access to health and wellbeing services and discounts on selected products and services from ANZ and more.We are committed to building a workplace that reflects the diversity of the communities we serve, and we welcome applications from everyone.If you are a candidate with a disability or...

  • Contact Center Director

    2 days ago

    Quezon City, National Capital Region, Philippines Intogreat Solutions Full time

    About Our CultureWe value not just your career opportunities but also take pride in our work-life balance culture. In Intogreat Solutions, we empower our staff to become productive at work.The reasons why you should join us include:We provide competitive salary packages and HMO coverage for you and up to 2 free dependents.Group life insurance and paid sick...

  • Contact Center Representative

    19 hours ago

    Mandaluyong City, National Capital Region, Philippines Neks Job Philippines Full time

    Key ResponsibilitiesThe Contact Center Representative will be accountable for:Providing exceptional customer service through phone calls, emails, or chatsAnswering customer inquiries and resolving issues in a timely and professional mannerMaintaining accurate records of customer interactionsUpselling and cross-selling products and services to enhance...

  • Operational Efficiency Analyst

    7 days ago

    Quezon City, National Capital Region, Philippines Reed Elsevier Philippines Full time

    As an Operational Efficiency Analyst at Reed Elsevier Philippines, you will play a crucial role in improving the operational efficiency and effectiveness of the sales force. Your primary responsibility will be to analyze business processes and identify areas for improvement.You will work closely with the sales team to develop and implement processes and...

  • Contact Center Professional in Makati

    3 days ago

    Makati City, National Capital Region, Philippines JobsAvenuePH Full time

    We are seeking a highly skilled Contact Center Professional to join our team at JobsAvenuePH. As a Customer Service Representative, you will be responsible for handling customer inquiries and resolving issues.Key Skills:Excellent communication and interpersonal skillsAbility to work in a fast-paced environmentIf you have a passion for delivering exceptional...

  • Customer Experience Team Lead

    1 day ago

    Quezon City, National Capital Region, Philippines Manpower Core Group Inc. Full time

    Job Summary:The Customer Experience Team Lead will oversee the activities of Contact Center Analysts, ensuring high-quality transactional experiences for customers. This role is responsible for monitoring and auditing call center performance, analyzing metrics, and providing actionable insights to improve efficiency.Main Responsibilities:Supervise and...

  • Contact Center Agent

    19 hours ago

    Quezon City, National Capital Region, Philippines Neksjob Philippines Full time

    Required Skills and QualificationsHigh School Diploma or equivalentAt least 21 years oldGood communication and interpersonal skillsGood analytical skillsKnowledgeable in MS Office and Internet browsingExperience in call centers or customer service is preferred but not required.

  • Real-Time Data Analyst Lead

    23 hours ago

    Quezon City, National Capital Region, Philippines Nityo Infotech Services Philippines Full time

    Key Responsibilities:As a Service Level Management Professional, you will be responsible for ensuring that the contact center operates efficiently and effectively. Your key responsibilities will include:• Managing service level situations by providing timely and accurate information concerning customer contact flow, impacts and work-states.• Monitoring...

  • Structural Efficiency Analyst

    5 days ago

    Quezon City, National Capital Region, Philippines Kyong-Ho Engineering & Architects Co., Ltd. (Philippines) Full time

    Job OverviewThe Kyong-Ho Engineering & Architects Co., Ltd. (Philippines) is seeking a skilled Structural Efficiency Analyst to join our team. As a key member of our team, you will be responsible for analyzing and evaluating different construction methodologies and materials to identify cost-saving opportunities.Main ResponsibilitiesAnalyze and evaluate...

Contact Center Efficiency Analyst

1 week ago

Quezon City, National Capital Region, Philippines E-Solutions IT Services Full time

E-Solutions IT Services is a dynamic organization that provides innovative solutions to its clients.

Job Description

We are currently seeking a highly skilled Contact Center Efficiency Analyst to join our team.

The successful candidate will be responsible for analyzing data to identify trends and opportunities for improvement, developing and implementing process improvements, and providing analytical support to the leadership team.

  • Key Responsibilities:
  • Real-time monitoring: Analyze and monitor staffing levels, call volumes, and busy lines to ensure smooth operations.
  • Optimize performance: React to real-time situations and optimize skill sets to minimize call queues.
  • WFM tools management: Utilize WFM tools like Avaya, CMS, Genesys, Verint, etc. for managing call flow and workforce efficiency.
  • Problem-solving: Address production issues and staffing needs to avoid operational disruptions.
  • Collaboration: Work closely with teams to maintain optimal service levels and improve productivity.
Required Skills and Qualifications
  • Bachelor's degree or equivalent experience.
  • 1-2 years of experience in WFM or reporting roles.
  • High analytical skills for interpreting data and drawing conclusions.
  • Proficiency in Microsoft Excel, Power Queries, and Data Model.
  • Excellent written and verbal communication skills.