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Contact Center Solutions Strategist

1 week ago

Makati City, National Capital Region, Philippines TASQ Staffing Solutions Full time

At TASQ Staffing Solutions, we are seeking an experienced Contact Center Solutions Strategist to join our team.

About the Role

We are looking for a highly skilled professional with expertise in developing tailored contact center solutions that meet the specific needs and objectives of each client.

Main Responsibilities
  • Analyze RFPs to identify key requirements, evaluation criteria, and potential challenges.
  • Design and develop comprehensive contact center solutions that address the unique needs of each client.
  • Lead the creation of high-quality proposal documents, including executive summaries, solution overviews, service descriptions, and pricing structures.
  • Oversee the entire RFP response process, from initial submission to contract negotiations.
  • Develop strategies to position TASQ Staffing Solutions as the preferred vendor and increase the likelihood of winning RFPs.
  • Manage projects from inception to completion, ensuring successful delivery within budget and timeline.
Qualifications and Requirements
  • Bachelor's degree in business administration or a related field.
  • Advanced degree (MBA or MS) preferred.
  • A minimum of 10 years of experience in the Contact Center industry, with at least 5 years in solutions roles.
  • A proven track record of delivering successful contact center solutions and projects.
  • Strong understanding of contact center technology, services, operations, and best practices.
  • Excellent writing, communication, and presentation skills.
Desired Skills
  • Experience in developing RFP responses for large, complex projects.
  • Knowledge of contact center technologies and platforms (e.g., ACD, IVR, CRM).
  • Understanding of customer experience metrics across channels in a contact center environment.
  • Experience with Agile methodologies and project management tools.
About TASQ Staffing Solutions

TASQ Staffing Solutions is a leading provider of staffing solutions for the contact center industry. We pride ourselves on our commitment to excellence, innovation, and customer satisfaction.