Contact Center Agent

7 days ago


Quezon City, National Capital Region, Philippines Jocsoncollege Full time
Job Overview

Jocsoncollege is seeking a highly motivated CONTACT CENTER AGENT to join our team. As a key member of our contact center, you will play a critical role in delivering exceptional customer experiences.

About the Position

In this role, you will have the opportunity to work in a fast-paced contact center environment where no two days are the same. If you are looking for a challenging and rewarding career, we invite you to apply.

Key Responsibilities
  • Responds to customer inquiries and resolves issues in a timely and professional manner.
  • Provides exceptional customer service by utilizing proactive techniques and call control methods.
  • Works collaboratively with internal teams to ensure seamless customer experiences.
  • Stays up-to-date with product knowledge and business strategies through ongoing training.
Qualifications
  • Bachelor's degree or equivalent experience.
  • Strong customer service skills with a focus on problem-solving.
  • Excellent communication and teamwork abilities.


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