Senior Salesforce Operations Specialist
1 day ago
As a Senior Salesforce Business Analyst, you will play a vital role in developing and implementing business processes that drive efficiency and productivity. Your primary responsibility will be to document and design business processes within our systems, assess their impact on core data and operations, and provide quick and accurate evaluations of business processes for Customer Care.
This role requires close collaboration with Customer Care leadership to develop and enhance Salesforce solutions incorporating AI, automation, and messaging capabilities. You will work with various internal teams, including Customer Care, IT, GTM, and others, to create and implement innovative IT proof-of-concepts aimed at improving key performance indicators (KPIs) and return on investment (ROI) while facilitating business process automation.
The ideal candidate will have over 5 years of experience with Salesforce and a strong passion for delivering solutions that enhance efficiency and productivity across teams. Familiarity with additional platforms such as Amazon Connect, Einstein Bots, and Salesloft is also preferred.
This position is fully remote, but occasional travel may be required for training and team events.
Responsibilities:
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