Disaster Relief Contact Center Representative
2 days ago
This role involves working as a contact center agent on a contingent basis in response to disaster relief efforts.
Key Responsibilities:
- Assist customers with inquiries
- Learn common requests and solutions
- Improve customer experience
- Utilize service techniques and systems
- Escalate dissatisfaction to proper channels
Requirements:
- Must be 18 years old or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Able to type swiftly and accurately
- Basic knowledge of Microsoft Office Suite
- Basic understanding of Windows operating systems
- Highly reliable with regular attendance and punctuality
- Able to evaluate, troubleshoot, and follow up on customer issues
- Customer service oriented (empathetic, responsive, patient, and conscientious)
- Ability to multi-task, stay focused, and self-manage
- Strong team orientation and customer focus
- Thrives in fast-paced environment
- Excellent interpersonal skills and relationship building
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