Lexus Relationship Manager

4 days ago


Taguig, National Capital Region, Philippines Lexus Full time
Job Overview

We are seeking a highly skilled Customer Relations Officer to join our team at Lexus. The ideal candidate will have excellent communication skills, a strong ability to build relationships, and a passion for delivering exceptional customer experiences.

Key Responsibilities
  1. Developing Customer Relationships: Foster strong relationships with customers through effective communication, empathy, and understanding of their needs.
  2. Servicing Customers: Provide timely and professional support to address inquiries and concerns, ensuring complete customer satisfaction.
  3. Project Coordination: Coordinate and execute customer relations initiatives, including LGES Calls, XM dashboard monitoring, and monthly newsletters.
  4. Monitoring Customer Feedback: Regularly monitor customer feedback through HappyOrNot surveys and respond promptly to concerns.
  5. Content Creation: Develop engaging content for internal newsletters, focusing on Vehicle Sales, Service, and Customer Relations highlights.
  6. Event Participation: Participate in new car releases and special events, preparing 'Thank you' letters and contributing to a positive customer experience.
  7. Ad-Hoc Projects: Perform other tasks and projects assigned by the superior, demonstrating adaptability and a willingness to learn.


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