
Medical Support Specialist
2 days ago
A Medical Virtual Assistant plays a crucial role in supporting healthcare professionals and health insurance companies to ensure the best interests of all parties involved are met.
This position involves managing inbound and outbound calls, maintaining excellent phone etiquette, navigating Electronic Medical Records (EMRs) for medical history, verifying healthcare insurance coverage and eligibility, and providing administrative support.
The ideal candidate will possess excellent English communication skills, 1–2 years of experience in a medical-related field, familiarity with medical terminologies, and intermediate skills with Google Workspace and/or Microsoft Office.
Main Responsibilities:- Manage inbound and outbound calls regarding inquiries, appointments, and data verification
- Maintain great phone etiquette
- Navigate Electronic Medical Records (EMRs) for medical history
- Verify healthcare insurance coverage and eligibility
- Provide administrative support including data entry, appointment scheduling, email management, record management, and time-keeping
- Take charge of health promotion, explanation of care plans, admissions, new patient intake, and front-desk triage
- Establish a professional relationship between patients and providers as primary liaison
- Adhere to HIPAA policy
- Excellent English communication skills
- 1–2 years of experience in a medical-related field
- Familiarity with medical terminologies
- Healthcare-related degree is highly preferred
- Intermediate skills with Google Workspace and/or Microsoft Office
- HIPAA certification is a plus
- Strong attention to detail
- Impartial
- Highly organized
- Computer savvy
This role can be performed from home and requires a computer with specific system requirements for optimal performance.
The system requirements include:
- Processor: Intel Core i5-5000 (5th Gen) or AMD Ryzen 5 or higher
- Memory/RAM: 8 GB
- Operating System: Windows 10/11 64-bit or macOS Ventura
- Headset: USB-type headset with noise-cancelling feature
- Camera: Clear video output
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