Customer Experience Ambassador

2 days ago

Mandaluyong City, National Capital Region, Philippines beBeeCustomerService Full time ₱5,000 - ₱10,000
Job Description:

The Customer Service Representative will be responsible for managing a high volume of incoming calls, emails, and online chats from customers who are placing orders, inquiring about an order, product information, and general order assistance.

  • Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives
  • Upsell products when opportunities arise
  • Build relationships and engage customers by providing exceptional service
  • Stay current with industry changes/trends to deliver best-in-class support

Key Responsibilities Include:

  1. Seize opportunities to enhance customer experience
  2. Offer tailored solutions and alternatives
Requirements:
  • A minimum of 2 years of customer-facing experience is preferred
  • High School Diploma or equivalent qualification
Essential Skills:
  • Previous experience in a support role
  • Strong communication and active listening skills
  • Basic computer and typing skills
  • Attention to detail and quality
  • Adaptability and ability to work with diverse personality types
About Us:

We prioritize delivering exceptional service to our clients. Our ideal candidate is a highly motivated individual who thrives in a fast-paced environment.

This is a contract position with potential for career growth and learning opportunities. The successful candidate will have access to training and development resources to enhance their skills and advance their career.

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