Lead Exceptional Customer Support Teams

19 hours ago


Mandaue City, Central Visayas, Philippines beBeeCustomerService Full time ₱600,000 - ₱800,000

The Role: Customer Service Team Lead

Job Description

We are seeking an experienced leader to join our team as a Customer Service Team Lead. As a key member of our customer service team, you will be responsible for leading and monitoring the performance of your assigned agents to ensure that they consistently meet or exceed their Key Performance Indicators (KPIs).

You will work closely with our support teams to provide coaching, guidance, and support to help team members succeed. Your role will also involve evaluating performance bi-annually and recommending opportunities for growth, promotions, or recognition.

Required Skills and Qualifications
  • Minimum 3 years of leadership experience in a customer service environment
  • Proven background in e-commerce customer service (Shopify, BigCommerce, or Amazon experience a plus)
  • Strong command of English, both written and spoken
  • Familiarity with support tools like G Suite, Zendesk, Freshdesk, Intercom, or Gorgias
  • Track record in managing KPIs, attendance, and performance with precision
  • Experienced in regular team coaching, one-on-one mentoring, and performance reviews
  • Ability to assess team well-being and provide support where needed
  • Analytical skills to create, interpret, and act on performance reports
Benefits
  • Performance and recognition bonuses
  • Health and dental insurance
  • Paid time off
  • Year-end bonus
Working Conditions
  • Full-time position
  • Monday to Friday
  • US PST Time Zone
Technical Requirements
  • Personal computer with at least an i5 processor (or equivalent)
  • Minimum 20 Mbps internet speed (both upload and download)

In this role, you will have the opportunity to lead a team and make a significant impact on our customer service experience. If you are a motivated and results-driven leader who is passionate about delivering exceptional customer service, we encourage you to apply.



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