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Customer Service Experience Coordinator
1 month ago
- Salary: $45,000 - $60,000 per year
In this role at Neksjob, you will be responsible for addressing customer concerns and complaints regarding products and services. You will also facilitate returns, upgrades, and purchases, providing guidance and technical support.
Responsibilities:
- Address customer inquiries and resolve issues in a timely manner.
- Facilitate returns, exchanges, and refunds according to company policies.
- Provide technical support to customers via phone, email, or in-person.
- Analyze customer feedback to identify areas for improvement.
- Collaborate with cross-functional teams to resolve complex customer issues.
Requirements:
- Bachelor's degree in Business Administration, Marketing, or related field.
- Minimum 1 year of experience in customer service or a related field.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
Benefits:
