Customer Service Representative with Publishing Support

4 weeks ago


Baguio City, Cordillera, Philippines Neksjob Full time
Job Description

We are seeking a detail-oriented and creative Publishing Coordinator to join our dynamic team at Neksjob.

About the Job

This role supports the publishing process from manuscript submission to final production, ensuring timely delivery and high-quality standards.

Key Responsibilities
  • Answering incoming calls and responding to customer inquiries.
  • Providing product and service information to customers.
  • Managing and resolving customer complaints using applicable software.
Requirements

To be successful in this role, you will need:

  • A good command of the English language.
  • College graduates or equivalent qualifications.
  • Two-year vocational course graduates or senior high school graduates with at least 6 months of continuous call center experience.
  • Willingsness to work on holidays and weekends, as well as night shifts and shifting schedules.
Compensation

The estimated salary for this position is $35,000 - $45,000 per annum, commensurate with experience. This figure is based on industry standards and takes into account factors such as location and qualifications.



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