Front of House Operations Manager

7 days ago


Makati City, National Capital Region, Philippines HR TechX Corp. Full time

About the Role:

We are seeking a highly skilled and experienced Training Head to lead our Front of House (FOH) training initiatives. As a key member of our HR team, you will be responsible for developing, implementing, and managing comprehensive training programs that enhance the skills and knowledge of our FOH staff.

Key Responsibilities:
  1. Develop and Deliver Training Programs: Create and deliver engaging and effective training programs for FOH staff, focusing on service excellence, operational efficiency, and employee engagement.
  2. Conduct Training Needs Analysis: Assess skills gaps and performance challenges within the FOH team, utilizing data from performance reviews, customer feedback, and audits to identify areas for improvement.
  3. Manage Training Logistics: Oversee training logistics, scheduling, and resource allocation, ensuring seamless execution and effective evaluation of training initiatives.
  4. Implement Learning Management System (LMS): Design and implement an LMS to track employee progress, provide access to training resources, and foster a culture of continuous learning within the organization.
  5. Certify FOH Staff: Develop and manage certification programs for FOH staff, focusing on service excellence, health and safety, and product knowledge, to ensure they meet the highest standards.
  6. Stay Up-to-Date with Emerging Trends: Continuously update your knowledge of emerging training methods and technologies, such as gamification, VR, and mobile learning, to enhance and innovate training programs.

Requirements:

  • Bachelor's degree in Culinary, Hospitality, or a related field.
  • Minimum of 5 years in a leadership role within FOH Operations or a similar position in the hospitality or restaurant industry, ideally with experience in top hotel chains or renowned restaurants.
  • Proven ability to conduct Training Needs Analysis, develop training modules, and design instructional programs.
  • Skilled in strategic analysis, identifying issues, and implementing effective action plans to address challenges.


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