Caregiver Support Specialist

2 days ago

Baguio City, Cordillera, Philippines beBeeCaregiver Full time ₱1,200,000 - ₱3,000,000
Family Care Professional

Making family care possible is a vital mission. At our organization, we are tackling one of the most significant challenges in healthcare: supporting family caregivers.

We aim to empower and employ family caregivers, enabling them to receive compensation for their unpaid efforts at home.

To achieve this goal, we are developing a cutting-edge, family-centric care platform that delivers high-quality care efficiently.

Our team is expanding rapidly, and we are seeking passionate professionals to join us in our mission. We have partnered with leading insurance providers, healthcare organizations, and community groups to ensure our impact reaches a wider audience.

We are backed by top venture capital firms committed to empowering families across the country.

The Role

We are looking for dedicated and empathetic professionals who can make a real difference in the lives of families. This role requires strong interpersonal skills, attention to detail, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:

  • Documentation Management: Collect, review, and accurately track required documentation from caregivers and families.
  • Customer Support: Provide clear guidance to families throughout the documentation process via phone calls and other communication channels.
  • Phone Interactions: Manage a high volume of daily phone interactions (60–70 calls), demonstrating professionalism, empathy, and efficiency.
  • Verification: Ensure all documentation is accurate, complete, and compliant with state regulations and Medicaid/Medicare requirements.
  • Communication: Communicate effectively and compassionately with families via phone, text, and email to ensure a supportive experience.
  • Record Management: Maintain well-organized records, monitor upcoming expirations, and send timely reminders to prevent lapses.
  • Team Collaboration: Partner with onboarding, credentialing, and family support teams to ensure a seamless process for families and caregivers.

Requirements

We are seeking individuals with extensive experience in customer service, administrative support, or healthcare-related roles. Proven ability to manage high-volume inbound and outbound calls in a fast-paced environment is essential.

Strong organizational skills, exceptional attention to detail, and clear, professional communication skills are also required. Proficiency with CRM systems, shared drives, and/or document management tools is necessary.

Benefits

We offer competitive compensation packages that reflect the value you bring. You will be eligible for an annual company performance bonus and generous paid time off. Our team bonding activities and annual company retreat provide opportunities to connect, collaborate, and have fun.

Growth Opportunities

You will have the chance to build your leadership skills while working with teams in various markets across the country. A company-issued laptop is provided to support your success in the role.

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