
Efficient Client Care Specialist
1 day ago
The primary objective of this position is to oversee client care by efficiently coordinating and managing caregiver schedules, ensuring they align with individual clients' needs.
Key Responsibilities:Scheduling (70%)- Assign caregivers based on client requirements, skills, and availability, planning for potential staffing gaps.
- Adjust schedules for emergencies, last-minute absences, and urgent client needs.
- Communicate schedule changes to caregivers and clients, offering incentives for hard-to-fill shifts.
- Act as the main contact for caregivers, handling availability, assignments, and policy updates.
- Address client inquiries and assist with onboarding new clients into the scheduling system.
- Maintain accurate records in scheduling software, tracking availability and backup schedules.
- Resolve scheduling conflicts and caregiver disputes efficiently.
- Keep financial records updated in QuickBooks, auditing and reconciling reports.
- Manage accounts payable, verify caregiver timesheets, and ensure accurate payroll processing.
- Ensure timely invoicing and payment collection from clients.
Week 1 – Immediate Tasks & Onboarding:
- Get onboarded to company processes, scheduling software, and caregiver-client matching protocols.
- Shadow senior team members to understand workflow and client expectations.
- Begin managing lower-risk scheduling assignments under supervision.
- Develop familiarity with caregiver profiles, availability, and specific client care needs.
- Attend daily scheduling meetings and start contributing to coverage solutions.
Essential Skills and Qualifications:
- At least 1-2 years of experience as a Homecare Scheduler or client relations professional in homecare or healthcare industry.
- Experience using scheduling software and ability to manage large client bases and complex schedules.
- Background experience in Financial and Project Management is beneficial.
- Strong communication, time management, and problem-solving skills.
Nice-to-Have Qualifications:
- Prior experience in homecare, healthcare, or senior care.
- Familiarity with HIPAA compliance and caregiver credentialing.
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