Remote Healthcare Customer Service Professional Wanted

2 days ago

Baguio City, Cordillera, Philippines beBeeCustomerService Full time $60,000 - $80,000

Remote Customer Service Representative Wanted for Growing Healthcare Services Company

  • We are looking for a talented customer service professional with 3+ years of experience to support our growing operations.

As a key member of our team, you will be responsible for scheduling and coordinating day-to-day activities of healthcare workers, screening and hiring caregivers, communicating regularly with field staff, developing strong interpersonal relationships, promoting the employer's brand, and ensuring that we retain the best talent.

This is a full-time remote position requiring a reliable high-speed internet connection, excellent spoken and written English skills, a college degree, and outstanding time-management abilities. Experience in customer service in a team environment is required. We offer competitive pay, promising career advancement opportunities, permanent work from home (WFH) in a positive and friendly work environment, training and education, recognition, and incentives from management.

The ideal candidate will have exceptional problem-solving skills, be detail-oriented, highly organized, dependable, and a multi-tasker. Self-starter with superior time management skills and excellent customer service skills with phone calls to US or UK consumers. Must demonstrate crystal clear phone call voice quality and clear HD video quality using home office equipment during the hiring process. Dedicated home office space and shift timing flexibility are also a must.

Key Responsibilities:

  • Schedule and coordinate day-to-day activities of healthcare workers.
  • Screen and hire caregivers.
  • Communicate regularly with field staff, develop strong interpersonal relationships, promote the employer's brand, and ensure that we retain the best talent.
  • Staff client shifts by matching the best caregiver with each client.
  • Take initiative to build strong rapport and relationships with US-based team members.
  • Manage the service delivery platform to meet company standards.
  • Answer phone calls and provide excellent customer service.
  • Prepare daily and weekly staffing reports.
  • Support payroll functions.
  • Provide HR support to healthcare workers.

Requirements:

  • 3+ years of experience in a Customer Service role.
  • Excellent communication skills in English, both spoken and written.
  • Expert level computer experience with documents, sheets, and web applications.
  • Exceptional problem-solving skills.
  • Detail oriented, highly organized, dependable, and a multi-tasker.
  • Self-starter with superior time management skills.
  • Excellent customer service skills with phone calls to US or UK consumers.
  • Dedicated home office space.
  • Shift timing flexibility.
  • Strong work ethics, respectful, and a professional attitude towards work.

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