Customer Relations Specialist

5 days ago

Makati City, National Capital Region, Philippines beBeeCustomerAdvocate Full time ₱800,000 - ₱1,200,000
About this Role

As a Senior Customer Advocate, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding products and services. You will collaborate with internal and external teams to handle customer needs, providing timely and professional service.

Key Responsibilities:
  • Provide accurate information to customers with empathy and professionalism.
  • Handle incoming calls, emails, and other communication channels efficiently.
  • Record and maintain detailed client information to ensure excellent relations and problem resolution.
  • Coordinate visits, schedule appointments accurately, and update paperwork as needed.
  • Process payments via platforms like Stripe and maintain accurate records.
  • Assist with coordinating events and initiatives as required.
  • Monitor and maintain supply inventory.
  • Utilize multiple screens to perform tasks with high accuracy and efficiency.
  • Track and resolve issues, escalating them as necessary to meet expectations.
Requirements:
  • Curiosity, authenticity, and passion for client satisfaction.
  • Analytical and critical thinking skills with attention to detail.
  • Ability to manage multiple priorities simultaneously and deliver results under pressure.
  • Proficiency in using Google Workspace and office tool applications.
  • Fluent English skills with excellent reading comprehension, verbal, and written communication abilities.
  • Experience in call center environments, sales, or related fields is highly valued.
  • Aptitude to quickly learn new technology, systems, and applications.
PREFERRED SKILLS:
  • Background in sales and client relations.
  • Prompt and punctual, with the ability to meet deadlines.
  • Comfortable with collaboration tools.
  • Quick typing skills and experience managing tasks across multiple screens.

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