IT Technical Support Specialist

2 days ago

Mandaue City, Central Visayas, Philippines beBeeTechnical Full time $60,000 - $80,000
Job Description

This role is for an IT Engineer to join the global technical support team. The primary objective is to provide timely and effective resolution for customers' computer and application issues, acting as the first point of contact for technical support.

Responsibilities:

  • Provide timely and effective resolution for customers' computer and application issues, acting as the first point of contact for technical support.
  • Manage the technical ticket queue efficiently, ensuring all issues are documented, tracked, and resolved within established service level agreements (SLAs).
  • Administer the onboarding and offboarding of employees, including workstation configuration, hardware provisioning, and system access.
  • Occasional travel to oversee the shipping and receiving of hardware, maintaining accurate records and following all internal asset management processes.
  • Work closely with the finance team to maintain and improve vendor payment processes.
  • Adhere to and help enforce internal policies for patch management and other critical IT procedures.
  • Collaborate with the global technical team to resolve complex issues and contribute to projects with a

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